Privacy Policy

Fair Deal Automotive ("we," "us," "our," "Fair Deal Automotive") respects your privacy and is committed to protecting the personal information you share with us, including through our WhatsApp Business Account. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By contacting us on WhatsApp, visiting our website, or using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Fair Deal Automotive, a unit of J.J. Motors Group, is a multibrand car workshop offering vehicle servicing, repair, and related automotive services.

• Business Address: 326/1 & 326/2, Makarba, Vejalpur, Ahmedabad, Gujarat
• Email: info@fairdealautomotive.in
• Phone / WhatsApp Number: +91 97238 23678
• Website: https://fairdealautomotive.in

2. Information We Collect

When you interact with us — including via our WhatsApp Business Account, website, phone, or in person — we may collect:

2.1 Information You Provide Directly

• Name
• Phone number (including WhatsApp number)
• Email address
• Vehicle details (make, model, year, registration number, VIN)
• Service history and requirements
• Location/address (for pickup, drop, or billing purposes)
• Payment and billing information
• Any documents, photos, or voice notes you share with us on WhatsApp (e.g., photos of vehicle damage, odometer readings)

2.2 Information Collected Automatically via WhatsApp

When you message us on WhatsApp, we (and WhatsApp/Meta, as the platform provider) may automatically receive:

• Your WhatsApp profile name and number
• Message timestamps and delivery/read status
• Device and connection information as provided by the WhatsApp Business Platform

Please note that WhatsApp is operated by Meta Platforms, Inc., and your use of WhatsApp is also governed by WhatsApp's own Privacy Policy. We encourage you to review it separately.

2.3 Information from Website Visits

If you visit our website, we may collect standard technical information such as IP address, browser type, and pages visited, typically through cookies or analytics tools (if applicable).

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes for servicing or repairs
• Schedule appointments, pickups, and drop-offs for your vehicle
• Carry out vehicle servicing, repair, and maintenance work you have requested
• Send you service updates, reminders, and invoices via WhatsApp, phone, or email
• Maintain service history records for your vehicle
• Improve our services, website, and customer experience
• Comply with legal, tax, and regulatory obligations

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share information with:

• WhatsApp/Meta, as the platform that facilitates our WhatsApp Business communications
• Trusted service providers who assist us in operating our business (such as parts suppliers, insurance partners, or payment processors), only to the extent necessary for them to perform their services
• Government or regulatory authorities where required by law

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to customer data is limited to staff who need it to perform their duties. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal and vehicle information for as long as necessary to provide our services, maintain your service history, and comply with our legal and tax obligations. You may request deletion of your information at any time, subject to any legal requirement to retain certain records.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where applicable
• Withdraw consent to receive service updates or promotional messages on WhatsApp at any time by messaging us "STOP" or informing us directly

To exercise any of these rights, contact us using the details in Section 1 or via our Contact Us page.

8. Cookies

Our website may use cookies to enhance your browsing experience and understand how visitors use our site. You can choose to disable cookies through your browser settings; however, some features of the site may not function properly as a result.

9. Children's Privacy

Our services are intended for use by individuals who are at least 18 years old or are otherwise authorized to act on behalf of a vehicle owner. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us at info@fairdealautomotive.in, call or WhatsApp us at +91 98765 43210, or visit our Contact Us page.